When a buyer leaves feedback for you about an order, you will receive an automated message with a link to react to it. If you did not receive an automated message, you can follow these steps in order to react to feedback:

1. Sign in to your account.
2. Go to ‘My sold lots’.
3. Click on the lot you received feedback for. On the order page, you will find the buyer’s feedback below the buyer’s address.
4. Click on ‘Respond to feedback’ and fill out your response.
5. Click on ‘Submit’.

Please note that you can only submit a response if a buyer submitted a comment with the feedback.

When reacting to feedback, we expect you to respect the following:

Do’s:

• Use a friendly and polite tone.
• Contact the buyer directly to resolve any issues as soon as possible. Find out how to contact the buyer here. 

Don’ts:

• Don’t use any insulting, harassing, discriminating or otherwise inappropriate language.
• Don’t include any personal data (such as name, address or phone number) of others in your reaction.
• Don’t react to feedback in a way that goes against our Terms and Conditions.