If your object has not been picked up, you need to contact the buyer to come to an agreement about the collection. The buyer is obligated to collect the object and as the seller, you are required to keep the object available until the buyer collects it. You can contact the buyer through your order detail page. If the buyer doesn't respond or doesn't collect the object within 10 days, please contact us and we will mediate to solve the problem.If a third party is involved in the collection of the object, the buyer will take the responsibility for the whole process. We recommend that you, in case of a specific pickup situation, first gain more information from the buyer. Don't give an object away without being sure that it is an official collection from the buyer.If the buyer selected the pickup option but now wants to arrange for shipment of the object, both of you can come to an agreement. If the object was set as 'Pickup required', we advise you to be more flexible and cooperate to meet the needs of the buyer and don't lose the sale.

Selling and buying objects to or from the UK will be affected by changes related to the UK’s recent departure from the EU. Here you’ll find everything you need to be aware of. We’ll keep this page updated if legislation changes, so check back for the latest info. FAQDoes the right of withdrawal scheme still apply? If you’re a buyer based in either the European Economic Area (EEA) or the UK, nothing changes. You’re still eligible for the EU’s right of withdrawal scheme. If you’re a professional seller in the UK, nothing changes. Buyers that live in the European Economic area (EEA) as well as the UK still have the right of withdrawal. Shipping between UK and EUCustoms clearance is now required for all goods moving between the UK and the EU, including return shipments. The seller will need to declare the goods they’re sending by completing a commercial invoice. This can be found on the relevant shipping company website. As a seller, do I need an EORI number now?As of 1 January 2021, you’ll need an EU Economic Operators Registration and Identification (EORI) number if your business was established in the EU and  imports from or exports to the UK, when you file an export declaration, or a service provider/customs agent files the customs declaration on your behalf.An EORI number is not required if you use a logistics provider (i.e. shipping company) to handle customs declarations. EORI numbers are provided by national authorities (full contact list is available here). Is my personal data still safeguarded in transactions involving the UK?Yes, the current setup of the EU’s General Data Protection Regulation (GDPR) still applies to UK sellers and buyers. No related changes are expected until at least 1st May 2021. If I’m based in the UK, can I still file a claim with the European Online Dispute Resolution (ODR)?No, buyers and sellers in the UK are no longer eligible for this service. Cultural heritage goodsIf you’re selling cultural heritage goods from the UK, you’ll now need a license. You can find more detailed information on what goods fall under this category here. There aren’t any licensing requirements for importing objects of cultural interest into the UK. However, if buyers are importing items from the EU to the UK or a country outside the EU, they’ll need to comply with the individual country’s export licensing requirements. More info about these rules can be found herePlant and animal specimens on the CITES list The UK implements the Convention on International Trade in Endangered Species of Wild Fauna and Flora (CITES) and the relevant regulations still apply.Buyers and sellers will need an import or export license for the UK, and sellers will need to file a customs declaration. Additionally, species covered by CITES can only enter and leave the EU through designated customs posts.Excise goods (e.g. mineral oils, alcohol and tobacco) New rules apply for the UK when importing or exporting excise goods.Import from UK to EUExcise goods are subject to excise duty and strict controls upon entry into the EU but also inside the UK (for Northern Ireland a separate arrangement is in place). This means that excise goods shipped from the UK to the EU and inside Great Britain will incur excise duty liability.Sellers will need to submit an electronic customs export declaration. A separate regime applies for exporting excise duty-suspended goods.Detailed info Export from EU to UKSellers from the EU exporting to the UK must complete a customs declaration and use the relevant customs procedures when they arrive at the place they enter into the UK.Detailed info WineFor the import and export of wine to and from the UK please find detailed information here. VAT and customsThe new legislation on objects being sold and purchased between the UK and the EU is very complex and varies case by case.  Unfortunately we’re not able to give you any detailed advice that covers all situations, so we strongly recommend that you contact your local tax advisor for guidance. Please also check the HMRC website.EU seller and UK buyerIf an object meets the following criteria: sold after 1 January 2021 by a professional sellershipped from outside the UK (or from inside the UK by a non-UK seller)won by a buyer with a shipping address in the UKthe highest bid was below 135 GBP (excluding VAT, custom duties, shipping costs and commission) or the equivalent amount in Euros or USD. (Note: there is no limit on the highest bid for objects shipped within the UK by a non-UK seller)not considered excise goodsThe buyer doesn’t have to pay any additional VAT when they receive the object. We’ll then pay the amount due to the HMRC (UK tax authorities). For all other objects, buyers will be responsible for paying any applicable VAT and customs fees. The VAT and custom fees depend on the type and origin of goods and only apply if the intrinsic value is more than 135 GBP. In most cases, this will be charged by the shipping company to the buyer before they can receive the package. If you’re a seller from the EU, it’s important to make sure your UK buyers are aware of these additional costs. We recommend including a note about it in your object description. UK seller and EU buyerIf an object is shipped from the UK to the EU, the EU buyer will be responsible for paying any applicable VAT and customs. The VAT and custom fees depend on type, origin, and value of the goods. In most cases, this will be charged by the shipping company to the buyer before they can receive the package. If you’re a seller from the UK, it’s important to make sure your EU buyers are aware of these additional costs. We recommend including a note about it in your object description. 

You can contact the buyer via the Catawiki order detail page. Go to > My sold lots  and click on 'Order Details' to display the order page for that sale. You can then click on the ‘Send Message’ link to message the buyer.In general, we advise you to contact the buyer in their native language. If this is not possible, then we recommend communicating in English or using an online translator to assist you.

Unfortunately you can’t remove an object that’s been accepted and scheduled for auction. However, in certain circumstances, we may be able to remove the object from auction for you. It’s important that you contact us at least 5 days before the auction ends and the contract of sale is created. How to get in contactClick the contact button below and provide us with info about the object you want to remove from auction. A phone call would be best.What to do if your object hasn’t been approved yetIf your object hasn’t been approved by an expert yet, then you can remove it yourself before it’s placed into an auction. Go to your submissions and select the object you wish to remove. 

You can find the estimated payment date on the order page. Keep in mind, payments are only processed on working days.Add payment detailsTo send your payments we’ll need to know what bank account we should send them to. We recommend adding this info before you ship so it doesn't delay your payment. We’ll also ask you to confirm your identity with our payment partner (Stripe or Payoneer) so we definitely know it’s you. You only need to do this once.ShippingIf you’ve shipped the object to the buyer and all goes well, your payment will be ready 3 days after the object arrives at the buyer’s address. From there, you’ll be paid according to your payment frequency settings. Use tracked shippingIf you’re using smart shipping, your package will be tracked automatically. If you’re using manual shipping, make sure to use a shipping company that offers tracking so we can monitor shipping and pay you as soon as possible. For manual shipping, it’s important to double check your tracking code when you enter it. If you enter an incorrect tracking code, we can’t track the order and payment to you will likely be delayed. If you enter an incorrect tracking code, you can update it on the order page.Tracking issuesIf it’s 5 days past the estimated delivery date and we haven’t heard anything from the shipping company, we’ll ask the buyer to let us know if it hasn’t arrived. They need to contact us within 10 days of the estimated delivery date so that we can pause the payment to you and investigate if the object is lost. If the buyer doesn’t contact us in time, we’ll assume the object is delivered and your payment will be ready 3 days later.PickupWe recommend you arrange for the buyer to pick up the object as soon as possible. This helps the pickup process go smoothly and makes it easier for us to assist if something goes wrong.Once the buyer has picked up the object, both you and the buyer need to mark the order as picked up. Your payment will usually be ready 3 days later. From there, you’ll be paid according to your payment frequency settings.Payment frequencyIn your settings, you have the option to select one of the following payment frequencies:Every day Once a week (On Wednesdays)Every 2 weeks (The first and third Wednesday of the month)Once a month (The first Wednesday of the month)Claim openedIf a claim has been opened, your payment will be paused until the issue has been resolved. We are here to support you and the buyer in finding a solution.Find out more about issues that could delay your payment.

Unfortunately, if your object was damaged before shipping, it isn’t covered by smart shipping insurance. If you’ve added your own manual shipping insurance, check with the shipping company or insurer to see if they cover damage before shipping. In most cases, you’ll need to contact the buyer. Together, you can discuss your options and come up with a solution.If you manage to come up with a solution with the buyer, that’s great!But if you don’t manage to resolve the issue together or the buyer hasn’t responded to you within 72 hours, please let us know. In your message to us, include:At least 3 photos clearly showing the object in its current damaged state or a copy of the official police report if the object was stolen.A short description of the main issues with the object.Details on how you’d like to resolve the situation.Once you’ve sent this information, we’ll do our best to resolve the issue as quickly as possible.

In a nutshell:You’re required to share Catawiki’s IOSS (Import Tax ID) number with the shipping company for applicable orders going to the EU. You can see if it applies and the IOSS number itself in the order details. Check with your shipping company the exact way you need to share the IOSS number.  Professional sellers shipping from outside of the EU need to share our IOSS (Import Tax ID) number when shipping orders up to €150 to the EU. You can see both the orders this applies to and the IOSS number itself in the order details. For these orders, we use the IOSS (Import One-Stop Shop) to collect, declare, and pay the VAT to the relevant tax authorities.  This is required to avoid shipping issues related to import rules. If you don’t share our IOSS number:A buyer can be charged VAT twice: by us at checkout and again by the shipping company when the order is delivered. Some shipping companies won’t accept packages without an IOSS number for exports up to €150, which can delay shipping. Both of these can lead to negative buyer feedback, having to compensate for additional costs, or restrictions on your account. Check with your shipping company where exactly you need to share our IOSS number. It could be via a customs form, invoice, or somewhere else. The IOSS number might also be referred to as the Tax ID or VAT reg. number. 

Friendly disclaimer: This information provides an overview for educational purposes only and is not legal advice. Receipt of this information does not create, and it is not intended to create a lawyer-client relationship. The author, Catawiki B.V. disclaims all responsibility for any and all losses, damages, or causes of action that may arise or be connected with the use of these materials. Please consult a licensed lawyer in your area for legal assistance.When you sell packaged items to buyers in Germany, you must follow the requirements of the German Packaging Act (Verpackungsgesetz or VerpackG). This applies to all business sellers shipping items to consumers with a German delivery address.As of July 1, 2022 Catawiki is legally obligated to confirm our business sellers meet these requirements. BackgroundOn 1st January 2019, Germany’s VerpackG (Packaging Act) came into effect, imposing requirements on business sellers selling to buyers in Germany. The Packaging Act promotes recycling and reuse of packaging materials (e.g. cardboard boxes, tape, and bubble wrap). Recent updates to the Packaging Act include new requirements impacting online marketplaces like Catawiki, as well as some Catawiki sellers. The new regulations take effect on 1st July 2022. As these updates may impact anyone selling to buyers in Germany, we’ve outlined the new requirements and important steps to take in this article.Who and what does the German Packaging Act apply to?The German Packaging Act affects domestic and international business sellers whose items end up with private consumers in Germany. See this link for more detail and explanation.Sellers based in Germany are only subject to this obligation if they didn’t purchase the packaging through a Dual System partner. Special rules may also apply for reusable packaging, if it is returned and reused under an incentive/deposit system. While any additional rule can add complexity, there are three main steps for commercial sellers under the Packaging Act:License (aka "system participation") your packaging quantities with a dual system.Register in the "LUCID" register provided by the central authority "Zentrale Stelle Verpackungsregister" (ZSVR). After registration, you will receive your individual Lucid registration number (= EPR number for packaging). Submit this number to your dual system.Enter the name of your dual system and your packaging quantity licensed in step 1 in the Lucid reporting register of the ZSVR.So as a business seller, do I need to obtain an LUCID packing registration number now?Yes, as of 1 July 2022,  any seller who does business as a registered company or who is trading as a company, is required to register in the LUCID register, if your business ships to Germany, regardless whether your business is based in Germany or outside of Germany. This is irrespective of the shipping company you use. Registration is free of charge. LUCID Packaging Register Numbers numbers are provided by the LUCID  Packaging Register (contact details are available here). I need help to register and comply. Whom can I contact?A number of service providers can assist you with compliance and registration, such as the following service providers:Noventiz (contact details are available here)Lizenzero (contact details are available here)See this link for more detail on each of the steps.Please note the registration obligation applies regardless of the quantity of objects shipped to Germany. Further obligations will be triggered based on quantities.  Is my registration number public?Yes, the Central Packaging Registry is a public register (details are available here) What happens if I don’t register with LUCID?Sellers failing to comply may be subject to written warning letters or fines (up to €200,000 and a prohibition in sales). Registration is free, and every entity considered a “manufacturer” of packaging (including domestic and international Catawiki sellers) must register individually. Visit LUCID for additional information on eligibility and to register.How do I check if I’m in compliance with the German Packaging Act?New compliance procedures can be complicated. We encourage you to visit the Central Packaging Register Office website for additional information and resources. You can direct written requests related to the Packaging Act to anfrage@verpackungsregister.org. Consider reaching out to a legal expert with questions about how these requirements may relate to you, and how to comply. While Catawiki cannot provide recommendations, there may also be vendors who specialize in assisting small businesses through this process in Germany and other European countries.Is it difficult to register?Registration with LUCID is simple and free of charge. It is a purely electronic process and can be performed with a computer/tablet or web-enabled mobile phone. A brief description of the registration process can be found below. On the site www.verpackungsregister.org the FAQs contain information concerning individual questions which may arise in the context of registration. This is a step by step process on the basis of enquiries.For registration, two steps must be completed:Request access data for LUCIDEnter registration dataTo request access, go to the site: www.verpackungsregister.org where you will find the button for registering on the LUCID register. There, you enter the name of the company to be registered Once you have submitted this data, you will receive an activation e-mail containing a link. What is required by Catawiki under the German Packaging Act?Based on the Packaging Act coming into effect on 1st July 2022, online marketplaces, including Catawiki, are required to verify that sellers have a valid LUCID registration and (if applicable) are participating in a Dual System prior to any sales transactions being made to the German market. Please share your LUCID ID number with us in the LUCID registration number box in your seller profile. We will regularly check compliance moving forward.

From 1 January 2023, we are required to comply with the DAC7 EU Directive. DAC7 is a directive aimed at strengthening administrative cooperation among EU Member States. It involves collecting and reporting specific info about sellers to tax authorities. We always process this info securely and according to our Data Protection & Privacy Notice.Who DAC7 affectsDAC7 affects private and professional sellers who meet both of the following criteria:Live in an EU member state.Have sold 30 or more special objects, or generated a total revenue of over €2,000 on our online marketplace in a calendar year.For sellers who registered on Catawiki before 1 January 2023, this reporting obligation applies for the first time on 31 January 2025 and only for objects sold in the year 2024.What you need to doIf you meet the criteria for DAC7, we’ll email you and show a notification when you sign in to your Catawiki account. You’ll have added most of the necessary info when you create your account or get verified as a seller, so we’ll let you know which info is still missing. Follow the prompts to add the missing DAC7 info.All info needed for DAC7 includes:Private sellers:First and last nameResidency addressTax identification number (TIN) or place and country of birth, if you don’t have a TINDate of birthProfessional sellers:Legal company nameRegistered business addressTax identification number (TIN)Value added tax (VAT) numberBusiness registration numberExistence of a permanent establishment (PE) in the EUAll sellers:Bank account numberRevenue from buyersSeller commissionTaxes (withheld or charged), if applicableNumber of objects soldYou’ll need to add the info within 60 days of us asking for it. We’ll remind you 3 times before the 60 days are up. If you don’t add the info within the 60 days, we may temporarily block your account. We’ll unblock it as soon as you add the necessary info.We’ll check the info you provide against the info we already have. If anything doesn’t match or we have questions, we’ll contact you.Since we’re headquartered in the Netherlands, we securely share the DAC7 info with the Dutch tax authority. They’ll pass the info on to your country’s tax authority. We’ll always let you know when we share this info and what info we’ve shared. For even more details on how DAC7 works, refer to our DAC7 FAQs.