Frandsen - Benny Frandsen - 台灯 - 球暖灰色 - 金属

Thank you very much for your feedback and for taking the time to share your experience with us – we truly appreciate it! I am sincerely sorry to hear that you encountered a challenge with the screw on the base of the lamp. This is not something we have encountered before, but I do apologize that this was the case with your lamp. I am very pleased to hear that you were able to resolve the issue yourself after a few minutes of work. Please rest assured that if you ever face any difficulties in the future, we are always here and happy to assist you. Thank you once again for your purchase, and I hope the lamp brings a beautiful touch to your space. Wishing you a wonderful day! Best regards, Lars Lindstrøm

Thank you for reaching out and for bringing this matter to our attention. First and foremost, I would like to sincerely apologize for the confusion and any inconvenience caused. While the original listing incorrectly stated that a bulb was included with the lamp, I must clarify that our packaging system unfortunately does not allow us to include bulbs with our lamps. This was a mistake on our part, and I completely understand your frustration. As promised during our earlier communication, I have personally ensured that the bulbs were sent to you separately to resolve this issue. Please rest assured that we have taken this feedback seriously to avoid similar mistakes in the future. Once again, I deeply regret the error and any inconvenience this has caused. Thank you for your understanding and patience while we addressed the situation. Should you have any further concerns or questions, please don’t hesitate to reach out—I’m here to assist. Wishing you a wonderful day! Best regards,