Burberry - Portofel

I am truly sorry to hear that the suitcase did not arrive in the condition you expected, and I sincerely apologize for the inconvenience caused. Your satisfaction is of the utmost importance to me, and I take your feedback very seriously. Packaging: I regret that the packaging was inadequate and caused damage during shipping. Please know that I will address this issue immediately to ensure better protection for future shipments. Damage: If the suitcase was bent or broken due to improper handling during delivery, I would like to offer you a solution. Kindly share photos of the damage so that I can assess the situation and work towards a partial refund, replacement, or a mutually agreeable resolution. Your feedback is valuable and helps me enhance both my service and customer experience. I would greatly appreciate the opportunity to resolve this issue to your satisfaction—please feel free to reach out to me directly so we can discuss the next steps. Thank you for bringing this matter to

Thank you for your message, and I sincerely regret the inconvenience you’ve experienced. I would like to assure you that all shoes I sell are 100% original and authentic, sourced only from verified suppliers. I take pride in providing genuine items and stand behind their authenticity. Regarding the soles coming unglued, this is certainly not the level of quality I expect from the items I offer. It is possible that there may have been an issue during shipping or handling that caused this unexpected problem. Please allow me to make this right for you. I am happy to arrange a return or replacement to ensure your complete satisfaction. Your trust is extremely important to me, and I want you to feel confident in every purchase. I look forward to resolving this matter promptly and appreciate your understanding. Kind regards

Thank you for bringing this to my attention, and I’m truly sorry for the confusion regarding the item’s description and title. I understand how this may have caused frustration, and I appreciate your feedback as it helps me improve. While the description did clarify that the item was without tags, I fully acknowledge that the title might have led to a misunderstanding. It was never my intention to mislead you, and I will review and update my listings to ensure they are as clear and consistent as possible. I want to resolve this for you. Please let me know how I can make this right—whether through a return, refund, or another solution that works for you. Your satisfaction is very important to me, and I value your trust. Thank you for your understanding, and I look forward to your reply. Kind regards