Erst nach 21 Tagen und nach mehrmaliger Aufforderung ist das Gemälde angekommen. Es war in der Rolle nicht gesichert. Der Deckel fehlte. Und dann bei sehr hohen Versandkosten von 75€.
Visualizza traduzioneDear Birgit. Your complaint focuses exclusively on the transport company. This is the first news I have of what you are commenting on, since at no time have you informed me of it. Surprisingly, I found out through your comment, which I understand is not fair. Since the service provided by the transport company does not depend on me, it is completely unrelated to my work, which is simply painting. Who should be evaluated negatively in this case is the transport company for its prices and services, not me I see that you have kept the painting you bought, and you do not express the slightest complaint about it, from what I understand you are satisfied with my work, which makes me happy, since that does depend on me. If you had told me directly about your complaint about transportation, I would have passed it on to the company, since sometimes these things happen and you have to convey your discomfort to them in this case. However, if you don't tell me anything, there is nothing I can do.