l'appareil ne fonctionne pas - the device does not work.
Voir la traductionI'm sorry to hear that the VHS you purchased is not working as expected. I sincerely apologize for any inconvenience this has caused you. To resolve this, I can offer you a full refund or, if you prefer, I can send you a replacement device. Please let me know which option you would like to choose. Thank you for your understanding. Best regards, Mario