The Lot arrived damaged due poor protection in the packing.After the contact just a advise to contact the parcel delivery company but without effect on my order. Reviews show more cases Catawiki: the buyer provided pictures of the damaged item. The seller offered the solution, but the buyer stopped replying to the seller's messages.
Katso käännösDear buyer, my apologies for the inconvenience with the damaged package. I sent a lot of books with this type of packaging and never had problems yet. Also the shipping company accepted this package for transportation. I tried to find a compromise with you but you posted this wrong statement immediately before finding a solution. I asked you to change/revise the review according to the real facts but you didn't. So I use this reply document to describe the real circumstances: The buyer informed me about damaged shipment via email one day late at night around midnight. Three hours later I replied that I will contact the parcel delivery service. After contacting the delivery company next morning I asked the buyer for additional pictures of the damages. Then the buyer posted this review with the wrong statement. I asked the buyer several times for meaningful pictures of the damaged package but he did not send them yet. I offered a monetary compensation/refunding which he refused.
