Unfotunately, the jewel does not meet the criteria of the IGI certificate regarding the weight (it is smaller) and the quality of the main stone.
View translationDear Mihaela, I want to begin by extending my sincerest apologies for any disappointment you may have experienced. We have double-checked that the diamond’s size and quality conform to the ring model, our initial assessments, and the laboratory grading. It is not our intention to discredit anyone however, the diamond was examined and graded by IGI, a reputable gemological laboratory, considered the second-best in the world after GIA. We have full confidence in IGI's world-class grading standards. To address this matter more thoroughly, we are interested in knowing which laboratory reexamined the diamond and whether you have any documentation showing the discrepancies in the results. Additionally, please remember that you are always welcome to contact us directly to resolve this issue. We have already sent you a message regarding this and look forward to your response. Best regards, Jaenna