Before you can give feedback or leave a review on an order, the shipment must first be successfully delivered or picked up. As soon as this is true, Catawiki will automatically send you a notification inviting you to leave a review on the sellers store page. You can use the link provided in this message to leave your feedback.
You have a limited window of 60 days to provide any feedback, comments or reviews for the seller and your order. Once you have commited your feedback, you have a further 90 days to make any adjustments if you wish.
If for any reason you did not receive a notification for leaving a review, click the following link to see your paid orders, and see the instructions below:
Find the order you wish to leave a review on.
In the bottom left, click the button that says 'Provide feedback'.
Choose between 'Positive', 'Neutral' or 'Negative' and add a comment.
Click again on 'Provide feedback' to submit your feedback.
Every feedback and review that you can provide is very valuable. It’s one of the ways we make sure that you, and others like you, can buy with confidence on Catawiki. It’s a great way for us to keep track of how our sellers are doing, and it gives our sellers vital insight so they can improve.
If you’ve added a comment to your feedback, the seller will get a chance to respond.
For information on how we keep this process fair and accurate, we would encourage you to check out our Feedback Policy.
Tips for leaving feedback and reviews
Here are some tips to guide you in giving sellers useful and constructive reviews:
Dos:
Use a friendly and polite tone.
If there’s a problem with your order, contact the seller before leaving negative feedback. The seller might be able to help you resolve the issue. Working towards a solution together often turns a tricky situation into a really positive experience.
Don’ts:
Don’t use insulting, harassing, discriminatory or otherwise inappropriate language.
Don’t include any personal information (such as names, addresses or phone numbers) in your feedback.
- Don’t give any feedback that goes against our Terms of Use.