Frandsen - Oooja - Hängelampe - OOTW - Holz

Thank you very much for your message, and I appreciate your understanding. I sincerely apologize for the mix-up in the color of the product you received. It seems that the wrong variation was packed and sent, and I deeply regret the error. If you would like to exchange it for the correct color as shown in the photos, please don’t hesitate to let me know. I will gladly assist you in arranging a replacement and ensuring that everything is resolved smoothly and quickly. I am truly sorry for the inconvenience this may have caused and greatly appreciate your patience and understanding. Thank you once again for bringing this to my attention, and I’m pleased to hear that you like the item you received. Please feel free to reach out if you have any questions or if there’s anything else I can assist you with. Wishing you a wonderful day! Best regards, Lars Lindstrøm

Dear Jan Metgod, Thank you for your feedback. I’m sorry to hear that the lamps did not meet your expectations. Of course, you are welcome to return the lamps to us, and I will ensure that the matter is resolved promptly upon receiving them. We always strive to provide the best service and appreciate your understanding. If you have any further questions, feel free to contact me directly. Best regards, Lars Lindstrøm

Thank you very much for your feedback and for taking the time to share your experience with us – we truly appreciate it! I am sincerely sorry to hear that you encountered a challenge with the screw on the base of the lamp. This is not something we have encountered before, but I do apologize that this was the case with your lamp. I am very pleased to hear that you were able to resolve the issue yourself after a few minutes of work. Please rest assured that if you ever face any difficulties in the future, we are always here and happy to assist you. Thank you once again for your purchase, and I hope the lamp brings a beautiful touch to your space. Wishing you a wonderful day! Best regards, Lars Lindstrøm

Thank you for reaching out and for bringing this matter to our attention. First and foremost, I would like to sincerely apologize for the confusion and any inconvenience caused. While the original listing incorrectly stated that a bulb was included with the lamp, I must clarify that our packaging system unfortunately does not allow us to include bulbs with our lamps. This was a mistake on our part, and I completely understand your frustration. As promised during our earlier communication, I have personally ensured that the bulbs were sent to you separately to resolve this issue. Please rest assured that we have taken this feedback seriously to avoid similar mistakes in the future. Once again, I deeply regret the error and any inconvenience this has caused. Thank you for your understanding and patience while we addressed the situation. Should you have any further concerns or questions, please don’t hesitate to reach out—I’m here to assist. Wishing you a wonderful day! Best regards,