Glass was broken, probably already in Japan as the broken pieces do not add up to a full glass pane. Photo of the broken pane was sent to Catawiki.
Übersetzung ansehenI'm sorry it broke. I packed it so it wouldn't break. I can only think that it was dropped during shipping. How can we solve this problem? Is there a company in your country that will replace glass? This item is insured. First, please check the packaging and take photos that show the broken glass. Then you need to take the broken item to your local post office to prove that it is broken. Can you do this? If you can, I can give you more details on how to deal with this at your local post office. Please reply. Kind Regards,